Battery Management System (BMS) Portal & Mobile Applications (App) Privacy Policy Notice

Installation of the App or use of BMS portal

Under data protection laws, such as the General Data Protection Regulation (EU) 2016/679 (GDPR), we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data.

Before installation of the App or use of the BMS portal, please review this policy regarding our processing of your personal data (including your name, contact details, financial and device information).

How you can exercise your rights

EnerSys, and our global affiliates, including Hawker Powersource, Inc. (We) are committed to protecting your personal data and respecting your privacy. You may exercise any of your data privacy rights at any time by contacting us privacy@enersys.com.

Introduction

This policy and any additional terms of use incorporated by reference, applies to your use of:

Important information and who we are

EnerSys is made up of different legal entities, details of which can be found via our website. When we mention “Hawker”, we are referring to the relevant company in the group responsible for processing your data which will be clear to you when you use our Services Sites. EnerSys is the controller responsible for the Services Sites.

Contact details

Our full details are:

We collect several types of information from and about users of our Website, including information:

You have the right to make a complaint at any time to the supervisory authority for data protection issues or other competent supervisory authority of an EU member state if the App is downloaded and used in the European Economic Area (EEA).

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on June 25, 2021. It may change and if it does, these changes will be posted on Services Sites. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App, Portal, or the Services.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Third party links

Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected Page 2 through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services.

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data
  • Device Data
  • Content Data
  • Profile Data
  • Usage Data
  • Marketing and Communications Data
  • Location Data

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How is your personal data collected?

We will collect and process the following data about you:

Cookies

We use cookies and/or other tracking technologies to distinguish you from other users of the App, Portal, the distribution platform (appstore) or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use any of Our Sites and also allows us to improve the App and Our Sites.

How we use your personal data

We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:

We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Purposes for which we will use your personal data

Purpose/activity Type of data Lawful basis for processing
To install the App and register you as a new App, Portal or Services Sites user Identity Contact Device Your consent
To process purchases and deliver Services including managing payments and collecting money owed to us Identity Contact Financial Transaction Device Marketing & Communications Location Your consent Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you including notifying you of changes to the App or any Service Sites Identity Contact Financial Profile Marketing & Communications Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions)
To enable you to participate in a prize draw, competition or complete a survey Identity Contact Device Profile Marketing & Communications Your consent Performance of a contract with you Necessary for our legitimate interests (to analyse how customers use our products/Services and to develop them and grow our business)
To administer and protect our business including troubleshooting, data analysis and system testing Identity Contact Device Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you To measure and analyse the effectiveness of the advertising we serve you To monitor trends to improve Our Sites Identity Contact Device Content Profile Usage Marketing & Communications Location Consent Necessary for our legitimate interests (to develop our products/Services and grow our business)

Data transfers

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data security

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

We will collect and store personal data on your Device using application data caches and browser web storage (including HTML5) and other technology. Certain Services include chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

Data retention

We retain Personal Data only for so long as we require it to perform our obligations. If the contract is terminated or expires, or the App, Portal or Services are no longer required, we will delete your Personal Data from our systems. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data. You also have the right to ask us not to continue to process your personal data for marketing purposes. You can exercise any of these rights at any time by contacting us at privacy@enersys.com.